Delivery Information – Portraforma

At Portraforma, we take great pride in delivering your custom artwork safely and promptly. Below you will find all the details about our delivery process. If you have any questions or concerns, feel free to reach out!

1. Shipping Methods

We offer a variety of shipping methods to ensure your custom portrait reaches you in the best possible time. When completing your order, you will be able to choose from the following shipping options:

Standard Shipping: This is our most economical option. Delivery takes approximately 10-15 business days after the artwork is finalized.

Expedited Shipping: For faster delivery, choose our expedited shipping service. Delivery takes approximately 5-7 business days.

Express Shipping: Need it even faster? With express shipping, your order will be delivered in 3-5 business days after completion.

Please note that delivery times are estimates and may vary depending on your location, postal service, or any unforeseen delays.

2. Processing Time

As our portraits are custom-made to order, the creation process typically takes 7-10 business days. Once your order is placed, we will begin working on your custom portrait right away. After production, we will ship your item according to the shipping method you selected.

You will receive a confirmation email once your order has been shipped, including tracking information if applicable.

3. International Shipping

We are pleased to offer international shipping! We deliver to most countries worldwide. Delivery times and shipping costs will vary depending on the destination and the shipping method selected.

For international orders, please allow 10-20 business days for delivery, depending on customs clearance and the postal service in your country.

4. Shipping Costs

Shipping costs are calculated based on the size of your order, the destination, and the shipping method you choose. You will be able to view the shipping charges during the checkout process before completing your purchase.

Free Shipping: We currently offer free standard shipping for all orders within UK, so you can enjoy our custom artwork without additional shipping costs!

5. Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number, so you can follow your order’s journey. Please allow up to 48 hours for the tracking information to update in the postal system.

If you experience any issues with tracking or have concerns about your order, feel free to reach out to our customer service team, and we’ll assist you right away.